Last updated: 24 October 2026
This Refund and Cancellation Policy applies to all paid products and services bought from TechMachaw (techmachaw.com), which is based in New Delhi, India. Payments on this website are processed securely by Razorpay.
What we sell
TechMachaw sells digital marketing services, consulting, and digital products such as reports, audits and dashboards (for example competitor scans and Amazon store snapshots). We do not sell or ship physical goods.
Digital products and reports
- If your report or digital product is not delivered within the time stated on the product page, you can ask for a full refund.
- If what we deliver is materially different from what the product page describes, tell us within 7 days of delivery. We will fix it or give you a full refund.
- Because digital products can be used as soon as they are delivered, we do not offer refunds for a change of mind after delivery.
Competitor Scan reports
- Before work starts: cancel any time before we begin your scan for a full refund.
- “No useful finding” guarantee: if your report contains no useful finding, email us within 7 days of delivery explaining why, and we will refund you in full.
- Late delivery: if we miss the promised delivery time by more than 3 working days without telling you, you can ask for a full refund.
- After delivery: apart from the cases above, orders are non-refundable once the report is delivered, because the work is custom and complete.
Services and consulting
- You can cancel a service before work starts and get a full refund.
- If you cancel after work has started, we refund the part of the fee that covers work not yet done.
- Consultation calls can be rescheduled or cancelled free of charge up to 24 hours before the booked time. Calls cancelled with less than 24 hours’ notice are not refundable.
Subscriptions
If you buy a subscription, you can cancel it at any time. The cancellation takes effect at the end of the current billing period and you keep access until then. We do not give partial refunds for the remaining days of a billing period.
Duplicate or failed payments
If you were charged twice for the same order, or money left your account but the payment failed, we refund the extra or failed amount in full. Failed payments are usually reversed automatically by your bank or Razorpay within 5 to 7 business days.
How to ask for a refund or cancellation
Email us at techmachaw@gmail.com with your name, the email address used for the purchase, the order or payment ID, and the reason for your request. We reply within 2 business days.
When you get your money back
Approved refunds are processed within 5 to 7 business days and sent back to your original payment method through Razorpay. Depending on your bank, it can take a few more days for the money to show in your account.
Contact
TechMachaw
Email: techmachaw@gmail.com
Address: New Delhi, India